It’s been SO nice having an American Girl store closer to me – I don’t want the pop up shops to close! I’ve gotten spoiled not having to deal with a long, annoying drive to the LA store just to be able to see things in person! One of the AG employees present at the Orange County store’s grand opening said something along the lines of American Girl having to look at overall Southern California sales, because they didn’t want to “cannibalize” LA’s sales, but y’know what Mr. Suit and Pink Tie Guy? Had the pop up shop not been around, I never would’ve bought Grace’s Baking Outift, a second Grace doll, or gotten her ears and now Kanani’s ear’s pierced!
Kanani, Now with 10% more bling
Yep, Kanani’s got some new bling! I blame my mom for this. ♥ She’s been bringing in her dolls to have their ears pierced, and although I waffled back and forth on whether I really needed to spend the money, I ultimately decided Kanani would look amazing with earrings – and so she does!
Proximity aside, I have mixed feelings about the Orange County store. Some of the people there are really sweet. The two women who helped me with Kanani’s earrings were great to work with – super nice and did a great job with the piercings. But some of the other employees are a bit… prickly.
Sorry, but if I’m going to spend good money on a doll, I’m going to take my time finding the best one. If that means pulling multiple boxes off the shelf and comparing them with each other until I find the Grace with the best paint, I’m gonna do it!
I’ll admit, at first glance, all dolls do look alike. But sometimes there are little things you don’t spot until after you’ve paid and brought them home. Of the Graces I looked at, some had asymmetrical lips, some had a more excited look, some had a more sleepy look, and some even had slight eye-wonk. I’m really happy with the one I got because I took the time to find the look I liked best.
Besides that – if I’m spending time and effort to look through several dolls, it’s pretty freaking likely I’m going to buy one. And when someone’s interested in buying your product, it’s generally not a good idea to do or say something that’s going to have a negative effect on your customer’s mood – like literally hovering over them or telling them “they’re all the same”. And that’s where I think the LA store actually does a better job. I’ve only been there twice, but I didn’t have any salespeople hovering over me or trying to hurry me along – or giving me weird looks for being an adult doll collector, for that matter.
Tl;dr – The OC location is awesome, but their customer service needs some work. /endrant
Anyway, as nervous as I was to get Kanani’s ears pierced since she’s both retired and typically pretty expensive, I’m glad I did. I usually have her hair braided, so it’ll be easy to see whatever earrings she’s wearing.
Ready to bake!
I have her with Arista and Mr. Bennett in the den, ready to bake some cookies. 🙂 One of these days, I’ll get back to creating scenes again. But first I’ve gotta stop procrastinating and get these boxes unpacked and out of the way! 😉